Withdrawals and rates
How withdrawals work with Tranzak: routes, limits, and the HTG to USD rate when you withdraw your gourde balance to a US dollar account.
Withdrawals are requested from the dashboard (Withdrawals), not through the API. You choose the balance to withdraw from and where to receive the money.
Your payout accounts (MonCash number, bank account, Zelle email) are registered once under Wallet & Banque Connect in the dashboard.
Balances
Balances are kept separately per currency (HTG and USD) and are never added together.
- Your main balance is held in gourdes. It is credited by MonCash and NatCash payments.
- Your card balance is held in US dollars. It is credited by card payments.
Withdrawal routes
| From | To | You receive | Conversion |
|---|---|---|---|
| Main balance (HTG) | MonCash | HTG | None. Up to 75,000 HTG per request, one pending MonCash withdrawal at a time. |
| Main balance (HTG) | Bank transfer | HTG | None. |
| Main balance (HTG) | Zelle | USD | 135 HTG = 1 USD |
| Card balance (USD) | Zelle | USD | None. |
| Card balance (USD) | MonCash or bank transfer | HTG | USD × Tranzak rate. See Exchange rate. |
The minimum for a USD withdrawal is 1 USD.
Withdrawing your HTG balance as US dollars
When you withdraw your gourde balance to Zelle in US dollars, the amount is converted at 135 HTG per 1 USD:
USD received = HTG withdrawn ÷ 135, rounded to the cent
| You withdraw | Calculation | You receive (Zelle) |
|---|---|---|
| 13,500 HTG | 13,500 ÷ 135 | 100.00 USD |
| 5,000 HTG | 5,000 ÷ 135 | 37.04 USD |
| 27,000 HTG | 27,000 ÷ 135 | 200.00 USD |
Note The rate and the amount you will receive are shown on the withdrawal screen before you confirm, and the rate shown at confirmation is the one applied. Tranzak can change its rates at any time, so always rely on the rate displayed when you confirm.
Payout accounts
Payout accounts are registered once and cannot be edited afterwards. To change one, contact support.