Docs / Resources
Support
How to get help with your Tranzak integration, report a problem, or report a security issue.
Before you contact us
Most integration problems are covered in the documentation:
| Problem | Where to look |
|---|---|
| A request fails with an error code | Errors and rate limits |
| The webhook signature never matches | Verify the signature |
| A payment seems stuck | Confirm a payment |
| You are not sure how test mode behaves | Sandbox and test mode |
| WooCommerce shows no payment methods | WooCommerce plugin |
Contact support
Write to [email protected], or use the contact page of the website. To help us answer faster, include:
- your website name, never your API key or webhook secret;
- the
transaction_idorreferenceof the payment, with the date and time; - the error code and the HTTP status you received;
- what you expected, and what happened instead.
Warning Never send an API key, a webhook secret or card details by email or in a support message. If you shared one by mistake, deactivate the key in the dashboard and generate a new one.
Report a security issue
If you suspect unauthorised access to your account, a leaked key or a vulnerability in the platform, write immediately to [email protected] and describe what you observed. For data protection requests, write to [email protected].